- We reserve the right not to iron certain items, such as dirty, damaged or shiny items. These items will be returned unironed to avoid misunderstanding.
- All adult garments such as shirts, blouses are returned on hangers unless otherwise requested.
- Any items that are not put on hangers will be neatly folded and placed back in the bag once ironed.
- Items will be returned within 24 hours unless circumstances beyond our control occur.
- All ironing is done in a clean, smoke free, pet free environment to ensure the freshness of your laundry.
- In the unlikely event of items becoming damaged during ironing our compensation is limited to the value of the item up to a maximum of £60 per item.
- If a customer is not home at the mutually agreed collection or delivery time, we reserve the right to charge £5 compensation.
- Payment in full is due on delivery of your ironing. We accept payment by cash or a personal cheque supported by a valid cheque guarantee card.
- We may place a barcode tag on your garment (usually shirts & bed linen) to facilitate processing through our systems. Barcode would be placed in a discrete location.