Frequent Asked Questions
Here are some of the most frequently asked questions - if you cannot find the answer to your query here then please feel free to call or email and all your questions will be happily answered.
With that in mind, below are our frequently asked questions
Ironing Fairy Frequently Asked Questions:
How much will it cost for my weekly ironing to be done?
Our ironing services are extremely affordable. We charge per hour (please call for hourly rate)*, chargeable in half hour blocks.
*Minimum charge £36.
How many items(shirts, skirts, trousers) are ironed per one hour?
We aim to be efficient and also keep up to high quality standards so we balance at approx. 9 shirts per hour. Of course, this depends on the fabric and the current state of the garment as well (e.g. over dried, too many creases). We have provided some examples on our Service page to give you an idea of typical load. Click here to see our example ironing loads and the time involved in ironing.
Do you require a minimum order value?
Minimum order of £36.
Which areas do we cover?
Godalming and surrounding areas. Click here to view a map of our coverage area.
Is there a charge for collection and delivery?
If you live within a 5 mile radius of Godalming, collection and delivery are included. We also collect and deliver outside of the 5 mile radius and invite you to contact to discuss arrangements.
What is your standard turnaround time on ironing?
Our turnover time is within 24 hours depending on collection time.
When do we collect and deliver ironing?
We are collecting and delivering every day between 7:30am - 20:00pm, but we will talk to you what time works best for you.
How do I pay for my ironing service ?
Only once ironing is completed will payment be asked for. Payment in full is due on delivery of your ironing. There are 2 ways you can pay by Cash or a personal cheque supported by a valid cheque guarantee card.
What happens if I am not in when my ironing is collected or delivered?
We will always arrange our collections and deliveries at a suitable time for you during our collection and delivery hours. However if you are not in we will be happy to call back again, however, we do have to ask from you a small charge of £5 for each additional trips made.
How should I prepare and pack my clothes for ironing?
Please fold all clothes, do not stuff, into a bag or a basket that you would like them returned in. If you wash your clothes with fabric softener and not over dry them, they will be easier to iron perfectly.
Do you supply hangers?
In order to keep our costs down, we request that you supply your own hangers with each load.
Do you supply protective garment covers?
We are an environmentally friendly company and as such, to reduce unnecessary waste, we do not use protective garment covers as standard. However, many of our business clients prefer their shirts to be covered and we therefore offer this as an optional extra, subject to a small charge. Please contact us to discuss your requirements.
Do you hang or fold the ironed clothes??
This is down to personal preference. Generally speaking, our clients choose to have shirts, blouses, skirts and trousers etc hung, with T shirts and other smaller items folded. It must be remembered, however, that the time taken to fold a shirt adds to the overall cost of the ironing load and also introduces unwanted creases.
Where are the clothes ironed?
The clothes are ironed in a clean and smoke free environment.
What if I only want a one off service?
We provide one off, regular weekly/fortnightly and monthly services and each will be treated with the same professional standard.